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3rd Line Technical Support Engineer

Midlands, UK

Job Type

Full Time, Hybrid

Salary

£38 - £40k

About the Role

You'll be a 3rd Line Technical Support Engineer with experience of M365 and Azure capable of handling escalations from the 1st and 2nd line engineers. You'll be working with an impressive team of highly skilled and experienced engineers, in a well run environment using and supporting modern technology. There are opportunities to learn from those around you, to undertake additional training and to grow your skills and experience leading to further career development prospects.

Requirements


What you’ll be doing:
  • Providing remote 3rd Line Support

  • Acting as an escalation point for Tier 1 and 2 Technical Support Engineers

  • Working within a well managed service desk environment diagnosing and resolving issues

  • Undertake project work as required

 

What you’ll bring to the role:
  • Experience in M365, Active Directory, Azure administration at level 3

  • Microsoft MDM & MAM configuration and administration (Intune & SCCM)

  • vCenter/vSphere experience

  • DNS and DHCP knowledge

  • Networking experience

 

Ideal Qualifications (or equivalent): 
  • M365 and Azure certifications preferred

  • Knowledge of ITIL

  • Networking - Routers and Switches

About the Company

Talent Build Solutions is an IT recruitment agency specialising in providing high calibre professionals to cloud solutions providers and internal IT teams. With over 20 years' experience in recruitment within some of the UKs most prestigious and iconic brands and leading recruitment agencies, Talent Build is ideally placed to support you on your recruitment journey.

Talent Build Solutions Ltd

iCentrum

Birmingham Science Park Aston

Faraday Wharf, Holt Street

Birmingham

B7 4BB

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